FAQ
Frequently asked questions
If your question is not here, get in touch and we will talk it through.
Do I need an NDIS plan to work with FTA Disability Care?
In most cases yes. We support people who have an approved NDIS plan and are looking for a provider to help deliver the supports funded in it. If you are still waiting on your plan or are not sure what you are eligible for, get in touch anyway and we can talk through where you are at.
Are you registered to work with self-managed and plan-managed participants?
We work with participants across the common management types, including plan-managed and self-managed arrangements. When you contact us we will confirm how your plan is managed so the paperwork and invoicing side stays simple for you.
How do we get started?
It begins with a conversation. We listen to what matters to you, look at the goals in your NDIS plan, and map out the supports that fit your life. From there we agree on a plan together and match you with the right people on our team.
Can I choose who supports me?
Yes. Choice and control sit at the centre of the NDIS, and they sit at the centre of how we work too. We take time to match you with support workers who fit your needs, your routine, and your personality, and we will make changes if the fit is not right.
What areas do you cover?
We support participants across our local service area. The easiest way to confirm we can reach you is to send us your suburb through the contact form and we will let you know.
How flexible are the supports?
Very. Your plan changes as your goals change, and our supports change with it. Whether you need a hand with everyday tasks, help getting out into the community, or support building a new skill, we shape the service around you rather than the other way around.
Who will I be dealing with day to day?
You will get to know a consistent team rather than a rotating list of strangers. We believe good support is built on trust, and trust takes familiar faces who show up and follow through.
How do I make contact or ask a question?
Send us a message through the contact form on this site or email us at info@ftadisabilitycare.com.au. Tell us a little about what you are looking for and we will get back to you as soon as we can.